Client feedback is a very valuable aspect of the DC program for
our students. It is not often that the we receive feedback from the
people we are serving.
The way for each of us to grow and improve is to receive specific
feedback that identifies things we can do better and to hear specific, well
thought-out recommendations. During the week of the DC program we will
be spending time addressing how to give and receive feedback.
Below are a few points to keep in mind as you start your DC experience:
Feedback Main Points:
Start with the Positive
Focus on the positive - when you share
a positive action during the feedback, you are
that action for the student. Where
possible, give positive feedback first and last.
Refer to the behavior that can be changed
Try to avoid general comments which
are not useful when it comes to developing skills (i.e.
a excellent job!"). It may be great to hear but they do
not give enough detail to be a helpful source of
learning. Try to pin-point what the person did which
lead you to use the label "excellent."
Be Descriptive rather than evaluative
Focus on the behavior rather than on
the person- When you focus on the person's
are more likely to secure change. A
person can change his or her behavior, not
himself or herself
Tell the person what you saw or heard
and the effect it had on you, rather than merely
was â€œgood,â€ â€œbadâ€ etc.
Own the feedback
If you do offer negative feedback then
do not simply criticize but suggest what the
person could have
Turn negative feedback into a positive
Utilize the 5 Key Question for Observation (from
the Note Taking
Focus on 'I' statements - An 'I'
statement is a statement about what you feel
and/or think (Example:
'I feel irritated when you speak over me
during discussions). This differs from 'You'
these tell the other person how he or she
is, thinks or feels (Example: 'You irritate
me when you
constantly speak over me.)
Printable version of the feedback points,