For four days during two designated weeks in the fall semester of the second
year, large blocks of time are created during which students are assigned a
clinical case to investigate and diagnose; and "simulated clients," such as
yourself represent the patient as owner or caretaker.
One of your primary goals for our clients is that you enjoy the experience
and the time you spend with our extraordinary students. They and we are
sincerely grateful for your help. We want to make the DC's a valuable and
enjoyable experience for everyone.
Listed below is a description of events that take place before, during and
after the DC program. It is important to review the outline and schedule
to make sure you are familiar of the time commitment necessary to ensure the
success of the program.
Click on Event or
DC Client Training Program: Once a month during the summer and early
fall, the volunteers will receive a series of training modules that will be
focused and precise on the three main areas of training (Structure, Role
playing, and Assessment). As the event draws closer the information
will be more specific to the case that the client will be working with, along
with contact with the faculty facilitator who will be directing the case.
Client Workshop: The week of the DCs on Monday morning from
8 am to 12 pm there will be a client training workshop. The workshop will
focus on building on the material received during the summer/fall and
preparation for the initial interview the following day.
Pre-DC Meeting for Facilitators and Clients - Monday 6 pm: The
meeting is designed to cover basic information concerning the upcoming
week's schedule, tips & tools from experienced facilitators, and an
opportunity for the clients to meet with their assigned facilitator.
- Day 1 and 2 - 12 PM: These two lunch meetings are designed to
be an informal discussion on various topics ranging from the
first interview experience to providing feedback for the
- Day 3 (Thursday 8 AM): DC clients meet with program
coordinators and group facilitators to talk more specifically about
providing effective feedback to students. A room will be announced (or
ask your facilitator to find out for you). The "old hands" (our
experienced DC clients) usually have some excellent insight and advice
- Day 4 (Friday 8 AM) - Evaluation Session:
Starting at 8 am at the communication
center, we will be discussing and completing the clinic evaluations. In
order to make this process run smoothly, clients are asked to take notes
during the course of the DC in order to remember specific
characteristics of each clinic.
Your online or written evaluations of each clinic (and in some cases
individual students) are an important part of the assessment process.
The Client Evaluation forms will be completed during this session.
The Interview: On the first day of the DC you will be in the
Communication Center from 9 a.m. to 12:00 p.m. meeting with the 2 clinics
assigned to your case (there is another set of 2 clinics assigned to the same
case, but different
client/facilitator pair). Each of the 2 clinics will meet with you
independently for approximately 30 minutes. At this time, the students
will interview you concerning your animal. They may ask you questions about the
animal's history, its feed, shelter, exercise, and, of course, the symptoms
which have made you seek out the services of a veterinary clinic. Because all
clinics work independently, questions may vary so that one group may end up with
different knowledge than another group.
You do not need to know anything about veterinary medicine to respond to
these questions as they will all be similar to what you would be asked by
your own veterinarian. Specific responses for your case will be
provided to you in writing by your case facilitators. The facilitator(s)
will also act as the students' eyes, ears, and hands when they examine your
simulated animal. Please note that many clinics will ask to take a "TIME
OUT" to confer, and that they will then want to meet with you for
5-10 minutes a bit later to finish their initial interview. After the
initial interview, the clinics submit requests for laboratory tests and
other information to the facilitators. This is called a submission.
After the results from each submission period are returned, clinics contact
their clients to explain the results and discuss their next recommendations.
DC INTERVIEW VIDEO:
Here's a video reenactment of a DC interview - just to help you visualize
what happens on the first day of a DC exercise. This example is a small
- Clients need to be available for these interactions from
approximately 3-4 pm the afternoon of Day 1, 10:00 am - noon
and 1-5 pm on Day 2, and 9:00 am-12:00 pm on Day 3. Ideally,
this contact would be in person in the Communication Center.
However, if necessary it can also be over the telephone at
your home or work. This is not ideal as it keeps the
interaction to the one student on the phone.
NOTE: The phone conversations are not the best, because only one
student from the clinic is engaged in the conversation.
- Typically you will have an assigned room where students know they can
- We will post an
appointment schedule on the door, so students can schedule times to
meet with you.
- Depending on the case, students may also need to call you in the evening
in order to provide updates or ask about the status of your DC animal (if
it is at home).
During these meetings - students:
Explain the results of all tests and provide justification for
any additional tests that they want to recommend.
Educate you regarding the conditions that they suspect and the
prognoses associated with those conditions
Obtain your permission to perform any test or procedure
recommended. You must agree or refuse to pay for any services.
When meeting with your clinic, you should feel free to ask any questions and
to insert client issues when appropriate. You should also ask students to
explain any aspects of the case. Students usually take turns being the "primary
speaker" when meeting with you, but be sure to direct questions to other members
of the clinic during every session.
When addressing the clinic, make sure all members are present. Let your
facilitator know if someone is missing and/or ask the other students.
In general, your facilitator(s) will only be present during the initial
interview and de-briefing. Be sure to touch base with him and/or her at the
beginning of each day, over the lunch hour and at the end of each day. The
facilitator(s) may have new information or an update for you regarding your
Morning - Clinics will be wrapping up their cases with final
appointments with the client and a few last lab submissions (if needed).
Afternoon - Debriefing - VERY IMPORTANT!
During the afternoon, 45 minute debriefing sessions are scheduled for each group
to discuss the case and the exercise. Your facilitator(s) will lead these
sessions. Clients are asked to attend the debriefings so that students can
discuss the client issues with you and so you can provide feedback regarding
your interactions and impressions. The students are typically very interested in
your perceptions and in advice that may help them become better veterinarians.
The pre-DC training session often provides useful information on what to look
for during the week and how best to communicate your observations to students.
Each clinic gives a 20-minute Grand Rounds presentation summarizing their
case. Clients are invited to attend some or all of these presentations if they
wish. Most clients find the Grand Rounds presentations an enjoyable culmination
of the week, but attendance is your choice.