Policies and Payment
BCU provides photographic and multimedia imaging services to all faculty, staff,
and students of WSU.
Services are available to non-university clients, however they will be limited
to those that are not available elsewhere, or billed out at a level that will
not threaten local, nonsubsidized businesses.
In order to keep providing excellent service with quick turn-arounds we
need to be as efficient as possible. To meet these deadlines all orders brought
to us must be camera ready. If they are not, we will need extra time to adjust
them and an hourly labor fee may be charged to compensate for our time.
We stand behind the quality of our work, and customer service is our top
priority. If you have any reservations or problems with an order you have
received, we are more than willing to talk to you and potentially redo your
order at our expense until it meets your satisfaction. However, we are not
responsible for pre-existing errors in files or materials you have brought to
us. Our guarantee extends to the work that we have done, assuming everything you
bring us is completely finished and ready to shoot/print/or record. If you have
problems with creating something in a program, we are available to answer your
questions, give you tips, and help you remedy the problem.
Turn-Around Times:
Standard Turn-Around on most services
If you bring in your
orders by 10:00am, they will be ready for you to pickup by 4:30pm the next
working day for printing only. Mounting and/or laminating take an extra day.
RUSH Orders
In by 10:00am out by 4:30pm the same day. RUSH orders prevents us from using
cost effective techniques, therefore there is always a rush charge associated
with these orders. See specific service for details
Special Cases
Video Production - varies with project
Graphic Design - varies with project
Labor - varies with project
Unusual Outsourced Orders - varies with project & supplies
Payment
IRI (Interdepartmental Requisition Invoice) is the most common form of
payment. This invoice is a way for monies within the university to be exchanged
between budgets. Sales tax is never charged on orders that are paid for in this
manner. With an IRI you have two options:
- Single IRI - bring a completed IRI over every time you place an order,
or
- Blanket IRI - by using one IRI you can tell us which people are
authorized to use this account. We will keep the blanket in our records
until the date you have told us it expires. Then you can make multiple
orders throughout the year without the hassle of paperwork.
COD (Charge on Delivery)
If you do not have access to a WSU budget you can still place your order and pay
for it when you pick it up using:
- Personal Check (made to "BCU")
- VISA or Mastercard
- Cougar Account Card
Last Edited: Apr 23, 2008 11:39 AM
