Policies and Payment
BCU provides photographic and multimedia imaging services to faculty, staff
and students at Washington State University.
Customer service is our top priority and we stand behind the quality of our
work. If you have any reservations or problems with your finished order, please
bring it in and we’ll discuss and if needed, redo the work at no expense.
However, we are not responsible for pre-existing errors in materials you
submitted to us.
Files can be transferred using our secure file transfer system (File
) or on a portable media (e.g. CD, USB drive, etc.). Be sure to
label portable media with your name and contact information.
Always call BCU at 509-335-2624 with instructions for your order when submitting
work using the File Drop Box.
DO NOT email files.
If you encounter a problem using the file drop box, please call us at
- Standard Orders
brought by 10 a.m. will be ready for pickup by 4:30 p.m. the next working day
(posters requiring lamination or mounting require one extra day).
RUSH Orders received by 10 a.m. and needed prior to 4:30 the
next work day require special handling. A 50% RUSH fee is added to all RUSH
- Special Cases
Video Production - varies with project
Graphic Design - varies with project
Labor - varies with project
Outsourced Orders - varies with project & supplies
All orders must be paid at time of pick up.
IRI (Interdepartmental Requisition Invoice)
The most common form of payment. This invoice is the way for funds within the
university to be exchanged between budgets. Sales tax is never charged.
IRI’s provide two options
COD (Charge on Delivery)
- Single IRI- bring a completed IRI for each new order
- Blanket IRI- one IRI with authorized account users. We keep
the blanket account in our records until the date deemed
expired. This allows for multiple orders to be billed without
You can obtain an IRI and more information from your
department’s finance officer.
Pullman, Washington State sales tax of 0.078% is charged to all COD
If you do not have access to a WSU budget, orders can be purchased by:
- Personal Check (made to "BCU")
- VISA or MasterCard
- Cougar Account Card (Cougar Cash)