Client Instructions
Veterinary Teaching Hospital
Department of Veterinary Clinical Sciences
205 Ott Rd
Pullman, WA 99163-7060
Phone (509) 335-0711
Fax (509) 335-3330
Thank you for choosing Washington State University Veterinary Teaching
Hospital for your pet's medical needs.
We hope that the following information will help make your visit as
beneficial and pleasant as possible.
Before Your Appointment
Unless directed otherwise, do not feed your pet after 10:00pm the night before your appointment. Providing water throughout the evening and even the morning of the appointment is okay. Please bring any radiographs and other important records from your pet’s previous veterinary care to the appointment.
Please complete, print, and bring
this form
Getting to Pullman
If you have internet access, you can visit our websites for maps and
driving instructions. The addresses are:
http://www.vetmed.wsu.edu/maps and
http://www.campusmap.wsu.edu/directions/seattle.html
. Otherwise, please contact us (509-335-0711) and we will be happy to
send you maps of Pullman
and the WSU campus. RV Parking is not allowed at the Veterinary Teaching
Hospital. This includes horse trailers with living quarters. If you
have a RV and would like to stay in it while your pet is with us, please contact Pullman Parks
and Recreation (509-338-3227) or WSU Parking (509-335-PARK).
Arriving at the Veterinary Hospital
There is a client parking lot sign-in sheet located at the front desk. To
avoid a parking ticket you should enter your name, license plate number, and the
make and model of your car on the sheet. You will only need to sign in once for
free all-day parking.
For the protection of your pet and the safety of others
please keep your pet in your control, by either keeping it in a sturdy transport
carrier or on a leash. If children accompany you, please be aware that other
animals in the lobby may act aggressively toward your family members and pets if
these animals are approached. Children should be closely supervised and always
use caution when interacting with unfamiliar animals.
Your Appointment
After, checking in with front desk, a senior veterinary student or veterinary
technician will most likely meet you. They will often discuss your pet’s medical
history and perform an initial physical examination. After that you will meet
with one of our staff doctors. As our hospital strives for complete and thorough
care for your pet, this sometimes takes time. In some instances, especially for
more complex medical evaluations, you may need to spend several hours at the
hospital for the initial and possibly subsequent appointments. Depending on the
reason that your animal is presented to us, you should also plan on spending one
or more overnight stays in the area. A better idea of the length of your stay is
often able to be determined following initial assessments by the hospital team.
For your convenience, the following local hotels may offer discounts to our clients, dependent upon availability:
| Cougar
Guest House | 509-368-7132 |
| Cougar Land Motel | 509-334-3535 |
| Hilltop Inn | 509-332-0928 |
| Holiday In Express | 509-334-4437 |
| LaQuinta Inns & Suites | 208-882-5365 |
| Lucas House | 509-330-1136 |
| Manor Lodge | 509-334-2511 |
| Palouse Inn | 888-882-5511 |
| Quality Inn | 509-332-0500 |
| Quality Inn Clarkston | 800-228-5151 |
After Your Appointment
If your animal will be staying at the hospital, ask the student to provide
you with a business card with their contact information if they don’t initially
do so. If you return at a later time to visit your pet or to meet with hospital
personnel, please inform the receptionist of your name, animal’s name, student’s
name, and doctor’s name when you arrive.
When your pet is discharged from the
hospital, you will often receive both oral and written discharge instructions.
If you were referred by a veterinarian, your doctor should also receive a copy
of the discharge instructions. Due to time delays in mailing, however, it is
often helpful to provide your local veterinarian with a copy of the written
discharge instructions if necessary.
Please feel free to ask the student and
doctor any questions you have at any time, and regarding any aspect of the
medical care for your pet. If questions arise after your have left the hospital,
please feel free to call the main hospital switchboard number at 509-335-0711.
Please inform the operator of your name, the student’s name, the doctor’s name,
your animal’s name, and the purpose of the call.
Payment for Medical Services
At the time of your hospital visit, you
will be given an estimate of anticipated
charges for evaluation and/or treatment. An
estimate usually is given as a range of
costs anticipated. Hospital policy requires
payment of at least one half of the highest
estimated amount when a pet is first
hospitalized or when an estimate is revised
during a patient’s stay. The balance of
hospital charges is due at the time of
discharge. Payment options are Cash, Check
(personal, traveler’s, or cashier), Visa
(with valid ID), or MasterCard (with valid
ID), and starting June 1, 2009, CareCredit.
CareCredit
CareCredit is a payment option
for our clients. To learn more about
CareCredit or to apply online, please go to
www.carecredit.com or call (800)365-8295
for an automated phone application. The WSU
VTH will only accept approved applications
that you, the client, have applied for
online or the CareCredit credit card. We
will not process written applications here
at the VTH and we cannot help you apply
online. You may apply online here at the
VTH and if approved, we will process that
application. We offer 5 payment plans to
our clients: 6 months at no interest, 24,
36, and 48 month at 14.9% interest for a
balance over $1000.00 and 60 month at 14.9%
interest for a balance over $2500.00. For
payment with an online application (which we
will keep for our records), we will need two
pieces of valid ID. For payment with a
CareCredit credit card, we will need to see
one piece of valid ID. If you have a
co-applicant and you either apply online
here or elsewhere and you bring in the
approved application, we will need two
pieces of valid ID for the co-applicant as
well. We cannot process a CareCredit
transaction over the phone or without ID.
Wireless Access
Some clients like to have access to the wireless system on the
WSU Campus while they are here. Information about accessing the system can be
found at:
https://webapps.wsu.edu/ais/friendaccounts/Default.aspx and
http://www.wsu.edu/wirelessinfo/.
Please feel free to contact us if you have any further questions regarding
your upcoming appointment.
