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Payment Fees are charged for all services provided by the VTH. The financial management of the WSU Veterinary Teaching Hospital is
similar to that of a private veterinary practice.
Payment is expected, in full, at the time of service. For patients treated as
outpatients, the owner will be advised by the clinician of costs that will be
incurred before service is provided and payment is expected upon completion of
the visit.
Clients with hospitalized animals will be given an estimate for the cost of
treatment. For these inpatients (surgeries / ICU / extensive diagnostics)
one-half of the high end of the estimate is requested at the time of
admission. The remainder of the bill is to be paid at the time of discharge.
Acceptable forms of payment include cash, check or credit card (Mastercard or
Visa). If a client is unable to pay under these guidelines, a credit report
must be obtained and contractual arrangements for payment made with the
business office prior to beginning the procedure.
On a very limited basis, funds are available for ownerless animals or owners
with special circumstances. See �Gifting Programs�.
Parking Parking for pet owners and those having business with the Veterinary
Teaching Hospital (VTH) is found directly in front of the main entrance. When
you park in this lot, during regular business hours, you must sign-in at the
reception desk.
Agricultural animal and equine owners may pull their trailers through the
security gate to park on the east side of the hospital. If you need to park
your trailer for more than a few hours, you may be directed to a �longer term�
lot.
Pet Walking The designated area for pet walking is found east and across the
access road from the front entrance of the VTH. Plastic �Doggie Bags� are
available for picking up pet feces, in the pillars found next to the road in
the barked area.
Eating, Drinking, and Smoking in
the VTH The policies regarding eating, drinking, and smoking in the VTH are
designed to keep us in compliance with safety standards. Eating or drinking in
the examination rooms, diagnostics room, patient wards, surgery, anesthesia,
or radiology where contamination of food may occur present a risk for
ingesting hazardous material with the food.
Three covered smoking areas have been designated for the VTH; 1) off the back
entrance on the east side of the hospital leading out to the equine parking,
2) outside the door between clinical pathology and radiology on the west side
of the building, and 3) out the exit door next to the dog exercise area on the
north side of the building.
Tobacco chewing is allowed only if it does not become a nuisance. Spitting in
the sinks or in other hospital equipment is not permitted. No tobacco chewing
is allowed in ICU.
Visiting Clients may visit patients with the approval of their doctor. Visits
may not be allowed in such areas as isolation or intensive care wards. Normal
visiting hours are between 10:00am and 6:00pm Monday through Friday. Medical
circumstances may require that visits be scheduled at a specific time.
Visits outside normal visiting hours must have special approval. If you do
receive approval for visits outside our regular business hours, you will need
to page the on-call intern to let you in the hospital. This can be done from
the in-house phone located on the right hand wall in the area between the
sliding doors at the front entrance.
It is in the best interest of your pet that you keep visits brief and limited
to not more than two times daily. Clients may visit only the public areas of
the hospital and those areas where their animal is housed. Please check in at
the main lobby desk each time you visit. Visitor badges can be obtained there.
Client Participation During Care Faculty, staff and students at WSU VTH are
very sensitive to the concept of a pet�s role in the family. Our first
priority is always to provide the best care possible to each animal we work
with. Our second priority is to provide an environment that facilitates
teaching. There are times, when in order to provide these levels of care and
teaching, an owner may be asked to stay or to leave during provision of
certain aspects of care. In some situations, the presence of an owner
distracts from our attention to the animal or from the instructional details
that need to be communicated. Additionally, some patients are more anxious
when their owner(s) are present. If an owner is asked to step out during a
specific aspect of care, we will make every effort to communicate the purpose
of this request along with the details of the procedure that is being
performed.
Pharmacy Use Policy The VTH Pharmacy is open Monday through Friday from
8:00am until 6:00pm to provide the medications and special dietary needs of
our clients. Additionally one of the staff pharmacists is on call 24 hour each
day to accommodate emergency situations. Due to state and federal regulations,
we are unable to offer prescription filling services for owners of animals
that our not our regular clients.
Visiting Practitioners Referring practitioners are encouraged to keep updated
on the progress of the animals they send to the WSU VTH. In some cases, these
practitioners wish to visit and observe care as it is provided. These
situations are handled on an individual basis. Each practitioner will need to
make arrangements for visitation with the attending veterinarian.
The visiting practitioner program provides practicing veterinarians with a
one-day experience as instructor clinicians in the Small Animal Community
Practice Section or Large Animal Sections of the Veterinary Teaching Hospital.
Prospective visiting practitioners work with departmental staff to identify a
visitation date at least 2 weeks prior to their proposed visit. The
practitioner then joins our hospital team on that day to participate directly
in outpatient services, working with senior students and receiving routine
appointments in the Veterinary Teaching hospital.
Human Health and Safety WSU Veterinary Teaching Hospital acts to ensure the
health and safety of our patients. However, the health and safety of a human
shall not be compromised to protect that of an animal.
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