Pet Loss Support

Grieving? You don't have to be alone....

It's OK to love & miss your pet!


Pet Loss Support

Call us: 1-(866) 266-8635 or (509) 335-5704


Who are we?

WSU Pet Loss Hotline volunteers are a group of Washington State University College of Veterinary Medicine students who have received limited training in grief counseling by licensed therapists.

Our goals are to help those who contact us through the death or impending death of an animal. As volunteers, we offer compassion and understanding. In addition to our training, many volunteers have lost animals too, and experienced much of what most people feel at this difficult time. By helping others through their loss we also hope to become better, more compassionate veterinarians. Most of all, we want you to understand that it is perfectly natural to feel the way you are feeling.

Please call or email us if you want to talk—we are here to support you, and will respond as soon as possible.

Pet loss counselors, pet loss support groups and chat rooms by state are also available at the Pet Loss Support Page. Moderated pet loss chat rooms may be found at the Association for Pet Loss and Bereavement

Grief is the Price of Loving"Dr. Leo K. Bustad

Pet Loss Hotline

WSU News Center - Vet students learn about comforting bereaved clients

Printable Brochure

Please see additional website sections at left, starting with “Questions & Resources.”

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MENTAL HEALTH DISCLAIMER: Pet loss can trigger difficult emotional responses that warrant professional help which is beyond the scope and training of the WSU Pet Loss Hotline.  While we provide compassionate support we are unable to evaluate human mental health issues and do not provide mental health counseling.  The services of the WSU Pet Hotline are not intended to directly support or provide a substitute for definitive mental health care, especially in a crisis. Our services may be able to help you find a pet loss support group or other resources in your area but we cannot provide referrals to specific human mental health services.

If you or someone you’re concerned about is depressed, unable to cope, or having thoughts of suicide or harming others, IMMEDIATELY CALL 1-800-784-2433 or see  for mental health hotlines by state, and international hotline numbers.  Call 911 or your local emergency services if you are experiencing a mental health emergency.   

VETERINARY MEDICAL DISCLAIMER: While we are connected with WSU College of Veterinary Medicine, we are unable to provide veterinary advice or opinions. Pet Loss Hotline volunteers are specifically prepared to help people cope with grief and bereavement in the pending or past loss of a companion animal. Many medical topics are addressed at the "Pet Health Topics Site".

The Rainbow Bridge … a healing story for those dealing with pet loss.

A longer version (10:47) of the above video is available on YouTube.

Pet Loss Hotline Hours & Contact Information

Email us at
or call us at 1-(866) 266-8635 or (509) 335-5704

Phone and/or email message can be left for our staff 24 hours a day. Our phones are normally staffed during the semester Monday-Thursday, 7 PM-9 PM and Saturday 1PM-3 PM Pacific Time.

While school is not in session and during holidays we have abbreviated hours and check phone and email messages Monday-Thursday and Saturday once daily.

The Pet Loss Hotline thanks Purinafor their generous support of this project. 

Washington State University